Refund policy

Return & Refund Policy

Thank you for shopping with Three B’s Western Co.! We hope you love your order. Please review our return and refund policy before purchasing.

Made-to-Order & Custom Items
Because many of our items are made specifically for you after your order is placed, all made-to-order, personalized, and custom items are final sale and cannot be returned or exchanged due to sizing, color selection, or change of mind.

Please review product descriptions, sizing information, and your selections carefully before placing your order.

Ready-to-Ship Items
Eligible ready-to-ship items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Please contact us at rebecca@threebswesternco.com before sending a return. Returns sent without prior approval may not be accepted.

Sale & Clearance Items
All sale, clearance, discounted, and final-sale merchandise is final sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible at rebecca@threebswesternco.com with your order number and photos of the issue.

If the issue was our error, we will work with you to make it right.

Exchanges
We do not offer direct exchanges. If an eligible ready-to-ship item needs to be returned, please contact us. Once the return is approved, you may place a new order for the item or size you would like, subject to availability.

Made-to-order, custom, personalized, sale, and clearance items are not eligible for exchanges.

Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

Shipping charges are non-refundable unless the return is due to an error on our part.

Questions
For questions regarding returns or refunds, please contact us at rebecca@threebswesternco.com.